Finger Lakes Today

The Syracuse VA Medical Center, subsidiary 528G9 in Freeville, New York scheduled 2,147 pending appointments during the period ending January 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 2,106 had a wait time of 30 days or less (98.1%) and 41 appointments (1.9%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
528A7	Syracuse	49,813	45,328	4,485
528GM	Rome	9,112	8,457	655
528GN	Binghamton	8,207	8,023	184
528GO	Watertown	5,325	5,169	156
528QI	Erie East	4,246	3,334	912
528QG	Erie West	4,194	3,878	316
528GL	Massena	3,092	3,061	31
528GP	Oswego	2,514	2,469	45
528G9	Freeville	2,147	2,106	41
528QN	Watertown	1,707	1,608	99
528G5	Auburn	1,492	1,443	49
528QH	South Salina	120	118	2

Source: U.S. Veteran's Administration